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How To Choose The Right Security Provider?
When choosing a security service provider you must ensure that you research the current available providers as there are a few factors to take into account that might affect not just the service that they deliver, but the safety and security of your loved ones and assets.
- Ensure that they are registered with PSIRA. All security firms have to be registered with PSIRA.
- Ensure that they are SAIDSA accredited. Accredited companies are monitored and checked by the governing body and thus have to adhere to very strict regulations in various fields, including armed response, monitoring, operations and installation of security equipment.
- Insurance companies require security service providers to adhere to SAIDSA bylaw regulations as set out by SAIDSA to ensure their risk is covered. Insurance providers can refuse to settle claims in the event that your alarm system is not properly installed according to regulations, that there is sufficient alarm coverage or correctly monitored.
- Do not make a decision based on cheap installations and monthly fees. Inferior products and workmanship will cost you dearly in the end. It could also lead to loss of property or claim disputes with your insurance underwriters.
- Confirm that your provider carries licensed firearms if they are promoting their service as an armed response service provider. The majority of providers do not have, or are not permitted to carry, firearms. This could potentially put you, the client, at risk.
- Confirm that the armed response provider is prevalent in your area. Enquire how many vehicles they have on patrol and if they have a dedicated vehicle covering your neighbourhood.
- It is also very important to ensure that the provider has after-sales backup. All SAIDSA accredited providers have to have 24-hour technical backup. This will ensure you always have help at hand in the event of malfunction or damage to equipment or property after normal working hours.
- Check the provider’s track record. This will give you a very good indication of their success rate in combatting crime. Security companies come and go. Make sure you pick the correct one to look after your security needs.
Basic Home Security
Listed below are some tips to keep you safe and alert.
- Make sure that your front door has a safety latch and a door viewer.
- Ensure that the outside doors are fitted with suitable locks.
- Make sure all sliding doors are fitted with appropriate spacer blocks to prevent them from being lifted off their tracks.
- Make sure that a perimeter beam, burglar bars or security magnets protect the windows.
- Install lights outside the premises that triggers with a motion detector or that can be controlled from inside the premises.
- Lock all doors to areas that are not being occupied.
- Do not leave your curtains open at night as this gives criminals the opportunity to observe inside of your home.
- Always leave inside and outside lights on when leaving your premises. You could also leave the radio or television playing so that it gives the impression that the premises is occupied.
- Ensure that all perimeter doors are locked and that windows are securely closed.
- Ensure that your alarm is always armed when you are at the premises or when you leave the premises.
- Install a safe to keep your valuables and important documents secure and out of reach.
- Ensure that all duplicate keys for your home is locked away and out of reach when it is not in use.
- Make sure intruders do not have access to items that can be used as weapons or burglary tools.
- Make sure that your garage and shed is locked at all times.
- Ensure that your driveway is lit well after dark.
- When you are away from the premises for a period of time please ensure that you notify us that we can do extra patrols around the premises. We would also advise that you leave a spare key with someone that you trust so that we have access to the premises in the case of an emergency.
- Ensure that the number of your house is clearly visible at all times.
- If you have electric gates and an intercom system, ensure that visitors can reach the intercom without having to get out of their cars.
- There is a rise in vehicle theft within the area and we would advise that you have a tracking system installed in your vehicle.
- It is important that you test your alarm system at least once or twice a year. It is also important that you service it to make sure that everything is in full working condition.
What To Do When Confronted By A Perpetrator
- Try to escape if it is possible.
- If it is impossible to escape, lock yourself in a secure room.
- Always remain calm and collected.
- Ensure that you cooperate with the intruder at all times.
- Do not look your perpetrator in the eye but be observant of the individual’s dress code, voice and behavioural traits.
- You would only ever cry out for help if you need to avoid being brutally assaulted.
- Lay face down or put your hands up so that the intruder knows that you are not resisting and fully cooperative.
- Do not lie about your personal possessions as this could frustrate the intruder once he realises that you were not cooperating.
- Once the intruder leaves, do not try and stop or detain him.
- Do not follow the perpetrator outside.
Load Shedding Tips
We have experienced many power cuts in the last couple of months throughout the country.
It is of utmost importance to still be safe and secure during this time.
- Load shedding can drastically decrease the lifespan of your backup battery.
- Batteries have an average battery life of 6 to 8 hours.
- When we pick up a low signal in our control room on your battery, we will notify you. Your keypad would also send you a trouble signal.
- Once you have been notified that your battery has low signal strength you would need to contact our service department for our technicians to come out and see if your battery needs to be recharged or replaced.
- If you are using a generator, do not operate it in a confined area as it produces carbon monoxide that can be fatal. It should operate at least a metre away from your premises.
- Always be alert when arriving or leaving the premises as streetlights and outside lights will not be functioning during this time.
- Ensure that all your automated gates and doors are secured during load shedding.
- Download the app on your iPhone/Android device so that you are aware when load shedding will take place in your area.
- Due to the fact that gas, candles and other lighting devices will be used during this process, these can result in an increase of fire hazards. Ensure that you are prepared for a fire emergency by having access to a fire extinguisher.
Always make sure that you have a first aid kit handy on the premises.
Your basic first aid kit should include the following:
- Plasters in a variety of different sizes and shapes
- Small, medium and large sterile gauze dressings
- Two sterile eye dressings
- Triangular bandages
- Safety pins
- Disposable sterile gloves
- Pair of scissors
- Alcohol-free cleansing wipes
- Sticky tape
- Digital thermometer
- Skin rash cream, such as hydrocortisone or calendula
- Cream or spray to relieve insect bites and stings
- Antiseptic liquid
- Cough medicine
- Antihistamine cream/tablets
- Distilled water for cleaning wounds
- CPR mouth piece
- Cotton wool
It is important for you to be fully prepared for any emergency situation.
We would like to provide you with emergency numbers for you to act accordingly when you’ve found yourself in an emergency situation.
Ambulance and Rescue: 10177
Eskom: 0860 037 566
Fire and Rescue: 021 535 1100
MediClinic Cape Gate: 021 983 5911
MediClinic Durbanville: 021 980 2100
Municipality: 0860 103089
ER24: 084 124
City of Cape Town Emergency Control Room: 021 480 7700
Tow Truck Service: 021 703 2233
Cape Town Airport Police Station: 021 927 2900
Airport Security: 021 937 1229
Arrive Alive: 0861 400 800